When you shop with Kasia’s Canvas, you’re supporting a small local maker. Thank you for your patience while we carefully pack and post your order.
We aim to post all ready-made items within 1–3 business days of your order being placed.
All parcels are sent through Australia Post or another trusted courier depending on size and weight.
During busy times, particularly in the lead-up to Christmas, we strongly recommend choosing Express Post at checkout to avoid postal delays.
If you need your order urgently, please contact us before purchasing to confirm postage options.
Packaging and Care
Each order is packed securely to protect it during transit.
Please open parcels carefully. Kasia’s Canvas is not responsible for any damage caused after delivery (for example, if the recipient mishandles or drops the item).
If your parcel arrives damaged in transit, please take clear photos of the packaging and item on the day of delivery and email them to [email protected] so we can assist.
Shipment Issues
Once tracking shows your order as delivered, Kasia’s Canvas is not responsible for lost or stolen parcels.
All items are shipped with tracking and insurance covering their full value for the rare case something goes missing in transit. We’ll always do our best to help you follow up with the carrier if an issue occurs.
International Shipping
International orders are available on request. Please email [email protected] for a postage quote before ordering.